Frequently Asked Membership Questions
  1. How long is my membership good for? Membership are good for one year. Members will be notified when their membership fee is due.
  2. If not a member, can I still participate in workshops and seminars? Yes, anyone can participate in educational opportunities.
  3. Can I join if I do not provide services in McHenry County? Currently our funding is from McHenry County so only organizations serving the Greater McHenry County are able to join. You can still participate in our educational experiences.
  4. ​How many people can attend a training at a discount if I have a Membership? Any staff (paid or volunteer) listed on your membership contact page.
  5. How do I post volunteer needs on Galaxy Portal? Click on the "Log into my Account Button" on our home page, www.volunteercentermchenrycounty.org​ and follow the prompts. If you need assistance call 815-344-4483 or email info@volunteercentermchenrycounty.org. 
  6. How do I create an account on the Galaxy Portal? Click on the "Log into my Account Button" on our home page, www.volunteercentermchenrycounty.org​, next click the Sign up button at the top of the page, and then choose "Want to sign up your agency?" 
  7. I am new and cannot access my Galaxy Portal account. You must first register as a user.  Click on the "Log into my Account Button" on our home page, www.volunteercentermchenrycounty.org​, next click the Sign up button at the top of the page, and follow the prompts to join as a user. Once you have created your user account let us know and we can connect you to your agency's account. Once connected, when you log in to your account click the tab at the top that says "My Agency". Once in your can post and update any items for you agency.
  8. How are our needs promoted? Every volunteer and donation need posted are sent out via social media and our e-news. 
  9. How are emergency needs managed? If your organization has an emergency need call or email us. We will send out immediate PR to our contacts to help fill the need. Make sure your need is posted first. All needs are required to be posted so inquiries go directly to the posting agency.
  10. How do I get help with Galaxy web-tool issues? If you need assistance call 815-344-4483 or email info@volunteercentermchenrycounty.org. 
  11. How do I find out about new workshops or resources? Join our mailing list for nonprofits - click to join. We also post all items on our website.
  12. Why can't I add phone numbers and emails in my needs and agency descriptions? The Volunteer Center must capture our outcomes for future funding. When an individual calls you we are not able to track it. To help you save time we suggest having an email ready on your end directing the individual to your application.
  13. What if we decide to stop our membership before the year is up? We are not able to transfer memberships nor refund membership fees.